Client Services Terms
Dochia Interior Design | Dochia Strategy Consulting | Dochia Academy
This private page outlines the working terms that guide how we deliver services at Dochia, including interior design, strategy consulting, education, training, purchasing support, project lead services, and related implementation or coordination work. These terms support the practical administration of our services, including communication, reviews, revisions, approvals, site involvement, purchasing, additional services, payment conditions, and the separation of fixed-fee and hourly work.
By engaging our services, you agree to the terms outlined in the applicable schedules listed below, unless otherwise specified in your signed agreement. A client may request services that fall under different areas of our work or may request separate scopes within the same area of service. Each scope, fee structure, retainer, allowance, or authorization to proceed is treated as a separate service commitment with its own responsibilities, limits, and promise to pay.
These terms may be updated as our processes evolve. When updates are made, notice will be sent to the primary client contact email. Please ensure your email is active and monitored. Continuing to work with us after an update confirms acceptance of the updated terms. Additional Information →
1. Schedule D
Interior Design Terms
Defines the core terms that govern how design projects are structured, delivered, and communicated throughout all phases of service.
2. Schedule E
Retainer & Hourly-Based Services
Clarifies how hourly services are tracked, what’s included in retainer scopes, and how adjustments or overages are handled.
3. Schedule F
Furniture, Fixtures & Equipment (FFE) Terms
Outlines the process, approvals, and responsibilities involved in sourcing, selecting, and delivering furniture and accessories.
4. Schedule H
Procurement & Installation Coordination
Details our role in purchase administration, trade coordination, and the limitations of involvement during delivery and installation.
5. Schedule I
Educational & Digital Asset Integration
Outlines how learning modules, digital tools, and separate purchase resources from Dochia Academy may be incorporated into design services to support client understanding and project clarity.
6. Schedule J
Project Lead Terms & Limitations
Explains the tasks involved in leading a project on behalf of the client, including decision-making boundaries and communication protocols. This role is not project management or construction management—it supports design continuity but excludes trade supervision, scheduling, or budget control.
7. Schedule K
As-Built Spot Check Scope and tolerance limitations for partial measurements.
Explains assumptions, error handling, and trade verification requirements for projects where full as-built measurement is not conducted.
additional information
Some clients may engage Dochia under more than one agreement, scope, fee structure, retainer, allowance, or authorization during the same project or over the course of an ongoing relationship. This may include fixed-fee design work, hourly consulting, additional services, site services, purchasing administration, furniture or décor work, education and training, strategy consulting, or other separately authorized services.
Unless a signed agreement expressly states otherwise, fixed-fee services and hourly services are separate contractual arrangements. A fixed fee applies only to the specific scope, deliverables, review limits, and project stage identified for that fee. Hourly services, retainers, allowances, additional reviews, added coordination, revisions, substitutions, post-approval changes, site services, and services requested outside the fixed-fee scope—whether relating to the same physical spaces under an interior design project or the same subject matter under a consulting or training engagement—are separate services and remain billable according to the applicable agreement, authorization, or rate schedule.
Specifically for Interior Design
Interior design services extend beyond aesthetic preference or the visual appearance of a space. Professional design services may include strategic problem-solving, critical thinking, spatial planning, programming, operational planning, merging operational requirements with the building program, functional analysis, layouts, circulation, adjacencies, massing and proportion, lighting design, material and finish selection, specification of products such as plumbing fixtures, lighting fixtures and millwork, coordination with consultants and suppliers, documentation, reviews, implementation support, decision support, and aesthetic direction.
A client's satisfaction or dissatisfaction with the final aesthetic outcome represents only one aspect of the professional services provided. It does not negate, reduce, or erase the professional work already performed or the fees earned for planning, analysis, coordination, documentation, problem-solving, decision-making, or other services delivered including aesthetic ones where no specific dissatisfaction was expressed. The design process is intentionally structured to provide regular opportunities for review, discussion, clarification, approvals, and direction throughout the project. Where concerns arise, they are expected to be addressed through that process before subsequent work proceeds, as outlined in the applicable schedules on this page.